Support
Delivery & Returns
How your order reaches you, and what happens if it is not right.
Delivery
Every piece is delivered by our white-glove service: it is carried in, placed where you want it, assembled if it needs assembling, and the packaging is taken away again.
Delivery is complimentary on orders over €2,000. Below that a flat white-glove charge applies, shown at checkout before you pay.
| Service | Timing | Cost |
|---|---|---|
| Standard | 4–6 weeks | Free over €2,000 |
| Express | 2–3 weeks | €180 |
Most pieces are made to order, which is why the lead times read in weeks rather than days. We contact you to agree a delivery window once your order is ready to leave the workshop.
Returns
If a piece arrives damaged, or differs from what was agreed, contact us within 30 days and we will resolve it — repair, replacement or refund, whichever suits you.
Made-to-order pieces are non-returnable unless faulty. That is not a policy we enjoy, but a chair upholstered in a fabric chosen for one room cannot be resold, and pretending otherwise would mean pricing that risk into everything else.
Care and repair
Our care & repair programme covers every piece we sell, for as long as you own it. A five-year guarantee applies to frames and joinery against manufacturing defects; after that we still repair, at cost.